I was then told I have to contact Easy jet myself to cancel the flights despite them being originally booked by TELETEXT, I phoned Easy jet who were very helpful and processed my refund immediately.however I still haven't received my refund from TELETEXT.and neither have thousands of people like me. If they do ever answer the phone the agents are very rude, Easy jet had cancelled the outbound flight and there was no other flight on that day therefore the holiday had to be cancelled, after sending 3 emails and many failed attempts to phone them someone eventually answered, his response was, the inbound flight is still going.i am not quite sure how customers are expected to catch a flight home when you haven't flown out there. Well go on Facebook and search for groups like TELETEXT HOLIDAYS T/A TRULY TRAVEL CLAIMS & REFUNDS where you will find 100's if not 1000's of people like me having issues getting a refund. When I booked a short break for my daughter and her friend, I think I asked the agent 6 times if not more, if the holiday is cancelled will I get a refund and i was promised there would be no issues I actually think I’ll have more success training a manatee in quantum physics.Īvoid this company like you’d avoid taking your wife to meet Gene Simmons This is the understatement of the last 20 billion years. The holiday insurance company informed me that they are “notoriously difficult to deal with”. I would prefer to drink a flagon of nuclear waste whilst having my balls stapled to a table then deal with these incompetent, unprofessional thieves. It doesn’t help you have to deal with people who have the mental agility of a house brick. 50 minutes was the longest they kept me on hold. I genuinely have lost count of the amount of hours I’ve wasted on the phone on hold while someone “looks into it” and then just hangs up. In order to claim on my holiday insurance I need a cancellation confirmation. As it it turns out I am unable to travel due to work commitments. When I originally booked the holiday I was told multiple times that there was no fee to amend/cancel the holiday.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |